Questions??

When are the restocks for the Crystal Pyramid Candles?

Every Wednesday Noon eastern time. Please see my Instagram, Facebook and Tik Tok for what gets restocked that week. I also go LIVE on Instagram 11:30am Every Wednesday at well, here you will see the restock happen, and be introduced to other small businesses and motivational speakers. 

Do you ship international?

Selaluz is all over the world! We do ship everywhere!! Shipping cost at calculated at checkout. The website is in US dollars and conversions will happen within your bank account. Duty Taxes is on the buyer. Shipping cost is exactly what I pay and nothing higher. We apologize for the high conversions and shipping costs in this time period. Thank you international peeps for choosing my products!

How do I identify my crystals?

Finding your treasures is so exciting and I would love to help you identify them. Please post your finds to your social media and tag me @selaluz & #selaluz

If you do not have social media, no worries! Send me an email info@selaluzcandles.com

I entered the wrong shipping address at check out!

No worries, this stuff happens! Please send us an email to info@selaluzcandles.com with your updated address and subject line ADDRESS CHANGE - if the package gets delivered to the wrong address - there is a $10 reshipping fee. 

My plate arrived broken :(

I am so sorry it arrived damaged! We try very hard to package everything with such care but, unfortunately it may happen in transit. We do not send out new plates but please send us an email with pictures to help you out!

How long does shipping & processing take?

 

**HOLIDAY SHIP TIMES ARE 3-5 WEEKS**

Most orders are processed and shipped within 4-6 business days. Once they have been shipped - ship times are typically 2-3 days. Candles should take about a 1 1/2 weeks to get there. International shipping could take up to 30 days. 

Are the candles safe for animals?

I have been burning these candles for over 7 years with no issues! 

The candle melted all over the place?!

The instructions are so important!

Wind Free - absolutely no wind.

In the beginning of the burn it is very important to keep the wick trimmed to 1/4 inches ( especially the first 1-2 hours ) 

Trim the mushroom - this will help with the wick falling back into the candles - (wick droppings) 

Burning your candle for 5+ hours at a time will allow for an even burn pool and will prevent tunneling. 

DO NOT LEAVE candle unattended.